Job for Call Center, BPO as Technical Support (Voice)
Excellent opportunities for you to work in the most growing industry of our times. India should see an ITES revolution in the next ten years. According to a NASSCOM estimate by 2008 this sector could generate an additional one million jobs and almost Rs. 81 000 crore of annual revenue most of it coming from exports.
Current ITES export from India is about US $230 million and it is expected to grow to US $17 billion by 2008. Indian costs are roughly one-third of international costs. There is a tremendous demand for low cost good quality work in the ITES sector.
Call centers have immense business potential as the current global business of ITES is approximately $10 billion and is estimated to grow to $140 billion by 2008 and $2000 billion by 2010.
Acculogix have openings for: “Voice process in “Technical Support”, “Customer Support”, “Mortgage Domain Specialist”, for “UK/US/Australian” for our reputed MNC clients in Bangalore.
Technical Support (Voice Support)
Job Description
-Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
-Guide customer-troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
-Escalate problems when unable to resolve customer issues.
-Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
-Bachelor Degree, PUC (with one year of International call center experience)
-Diploma Courses (post 10+2 with 1 year international call center experience)
-Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1. Basics of Computers including Operating Systems, hardware and Internet.
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage.
Semi -Technical Support(ISP) Voice Support
Job Description
-Responsible for providing technical support and building on customer relations through Troubleshooting
-Handling technical queries & objections will be a major part of job profile.
-Excellent technical knowledge, Technical support.
-Excellent Communication Skills
-SPOT OFFERS!!!!!!!!!!!!!
Desired Candidate Profile =
- Graduates/Under Graduates min 6 months exp.
- Excellent Communication Skills
- Basic Technical Knowledge
- Willing to work in night shift
- Experience in technical process would be an added advantage.
-Hardware & Networking Knowledge would be an added advantage
Mortgage Domain Specialist – Voice Support
Job Description
- Inbound Process deals mainly with personal loans, validate the
Loan documentation and review income, assets and collateral documentation
- Collect borrower information, Price out and select best product for
Clients’ situation and recommend appropriate product or program.
- It is a complete voice process
Desired Candidate Profile =
- Only Graduates/Post graduates (BE/BTech <55%)
- 1-3yrs of experience in a international call center or a maximum of 4yrs of any domain experience
- Excellent communication skills
- Should be comfortable with working under shifts
- Spontaneous, high drive and result oriented
- Knowledge of US mortgage loans from processing to funding will be an Added advantage.
Customer Support Specialist =
Job Description
-Geting Inbound calls, for new and existing customers
Desired Candidate Profile
-Should be an Undergraduate/Graduate with minimum of 6 months of outbound experience in International Call Centre Voice Support
-Should possess good communication skills
-Fixed Work Timings.
-Saturday / Sunday Fixed Off
If u match the above requirements call MARTIN @ 9739159174 or mail me at mc1@acculogix.com
Or Drop in @ Acculogix from Monday to Friday from 9.30Am till 5Pm.
Venue
Martin.M.Cherian
Human Resource
Acculogix Software Solutions(India) Pvt Limited
18/7, Narayana Business Chambers,
Wilson Garden, Hosur Road,
Next to Hindustan Marble Granite,
Lalbagh, Bangalore
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