IT Helpdesk Technical support Opening With IBM, Hyderabad
Opening for you in IBM for the Location of Bangalore and Hyderabad.They are looking for the IT Helpdesk Technical support Guys(100% Voice process )with .5 months to 5 yrs of exp.The job description are as follows
Job description
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting
# Browser Support – Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
# Customer Service Skills
# Communications verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller
Qualification-At least 10+2+3 Yrs of educational Qualification or Diploma after 10+2 .
If u r interested and wants to relocate,Bangalore or Hyderabad,please send ur detail resume with ur ctc,ectc,notice period and Prefered Location.If ur profile will be shortlisted we conduct ur F2F Interview on 22.8.09 Saturday at Bangalore and Hyderabad.Those appeared the Interview in Last three months are not Eligible.
Contact:
Brainsoft Consultants |Delhi |India
D-67/1 2nd Floor,Sakhuja Complex
Opp Canara, Bank,Munirka,
Delhi – 110067
Mobile Number:- 9871425353
Direct Number-011-41670839
Ph-91-011-46025202/03/04/05/06 Ex -41
E-mail:-ranjan.sahay@brainsoftconsultants.com
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.
Comments
No comments yet.
Leave a comment